Privacy
What the website and client portal collect, why, and who sees it. Last updated October 15, 2026.
What you send us
If you use the contact form, we receive the details you type in: your name, email address, phone number (optional), the service you are interested in, the property or location and preferred date (optional), and your message. We use them to answer your inquiry and plan your project. We also keep a private record of your inquiry in our client portal, so we can follow up and so a project can be set up for you if you book. Nothing is emailed to you automatically because you filled in the form.
Your client portal account
If you create a client portal account (or accept an invitation to one), we store:
- your name and email address, and optionally your phone number and company;
- the type of client you are (for example agent, brokerage or property manager);
- your password, which is stored only as a one-way scrambled value we cannot read;
- sign-in and security records, such as when you signed in, your connection’s address and your browser type;
- your projects: property addresses, shoot dates, our private notes, and the photos and video we make for you;
- your invoices and payment records.
Payments
Card payments are handled by Stripe on Stripe’s own secure page. Your card number never reaches this website or our servers. We keep a record of each payment: the amount, date, status and Stripe’s reference number. If you pay another way (cash, check or Zelle), we record the amount, date and method ourselves. We keep invoice and payment records as long as needed for accounting and tax purposes.
Email we send you
Account and service emails are sent because you have an account or a project with us: confirming your email, invoices and receipts, refund notices, and “your gallery is ready” messages. We use an email-delivery service to send them.
If you were a past customer, we may invite you to the portal with a private link that works for 7 days. We may send up to two reminders (at 3 and 6 days) if you have not answered. Open the link and choose “No thanks” and we will not send you invitations again. Invitations are not newsletters, and they never sign you up for anything.
Newsletter (optional, and only if you choose it)
We only add you to our newsletter if you tick the newsletter box yourself, when you create an account or later under Email Preferences. We never tick it for you. Customers we import into our records are not subscribed. When you opt in, we record your choice, the exact wording you agreed to, the date and time, where you agreed, and your connection’s address. Newsletters are sent through Constant Contact, which receives your name and email address for that purpose. You can unsubscribe at any time using the link in any newsletter or under Email Preferences in your portal account, and we honor the request in both places. If you unsubscribe, we will not add you back.
Who handles it
We use these services to run the website and portal, and they handle your information only to provide that service: GoDaddy (website hosting, our database and private file storage); Web3Forms (delivery of contact-form messages); Stripe (card payments); an email-delivery service (account and service emails); and Constant Contact (newsletters, only for people who opt in). We do not sell your information or use it for advertising.
How we protect it
Client files are kept in private storage that is not reachable from the public website. They are only handed out after the portal confirms you are allowed to see them. Previews are watermarked, and full-resolution files are released only after payment is confirmed. Sign-in sessions expire, links in emails expire, and the owner account supports two-step verification. No system is perfectly secure, but we take care to keep yours safe.
Your photos and videos
Your project’s photos and video are visible only to you (when you are signed in) and to Salt Air Media. Your final files stay available in your portal for at least 6 months after delivery, and after that we may remove them, so please download and keep your own copy. We keep other project records for as long as needed to deliver your work and to keep our business records. You can ask us to remove your information at any time (see Your choices).
Your browser
The website remembers two small things in your browser: whether sound is on, and whether you have already seen the opening animation. The client portal uses a small sign-in cookie that is required for it to work, and a second one that protects forms from forgery. We do not use advertising cookies. The page fonts are loaded from Google Fonts, so Google receives your device’s address when a page loads.
Search and analytics
We use Google Search Console to see how the website appears in Google Search. If we add website analytics in the future, this page will be updated first.
Your choices
To ask what we have, or to have your information corrected or deleted, email GoSaltAirMedia@gmail.com or call 251-677-8570. Some records, such as invoices and payments, may need to be kept for accounting and tax reasons. You can unsubscribe from the newsletter yourself at any time, and you can change your name, phone and company in your portal account.
Children
Our website and portal are for businesses and property owners. They are not directed to children under 13, and we do not knowingly collect their information.