Terms

About these terms

These terms cover the Salt Air Media website, the client portal, and the photography, video and aerial services we provide. By booking a service, creating an account or paying an invoice, you agree to them. Please also read our Privacy Policy.

Quotes and booking

We confirm what is included, the price and the schedule with you before a project begins. Projects outside our standard packages, very large properties, or locations far from Gulf Shores are quoted individually. Your appointment is reserved once we confirm it with you and, for projects of $1,000 or more, once the deposit is paid.

Payment

For projects of $1,000 or more, a 25% deposit is required to confirm and reserve your appointment (you may also pay in full when you book). For projects under $1,000, no deposit is required. The remaining balance, or the full amount for a project under $1,000, is due when the project is complete and before your final files are released. You pay securely through Stripe, or by another method we have agreed with you in advance. Full payment must be confirmed before final files can be downloaded or used. To cover the cost of accepting card payments, invoices include a card processing fee (currently 3% of the invoice subtotal), shown as its own line before you pay.

Previews and final files

When your work is ready you can preview it in your portal. Previews are reduced in size and watermarked, and are for review only: please do not publish, share or use them. When full payment is confirmed, your final high-resolution photos, MLS-ready files and video become available to download. If a payment is refunded in full or reversed by your bank, access to final files ends. Your final files stay available in your portal for at least 6 months after delivery. After that we may remove them, so please download and keep your own copy.

Cancellation and rescheduling

We understand that real estate schedules change, and we aim to be flexible while protecting the time we reserve for each appointment.

• Canceled or rescheduled at least 24 hours before the start time: free changes, or a full refund of any deposit paid.
• Canceled 12 to 24 hours before the start time: any booking deposit you paid is forfeited. One free reschedule may be accommodated, subject to availability.
• Canceled less than 12 hours before: any booking deposit you paid is not refundable, and a new deposit or payment in advance may be required to book another appointment.
• Projects that did not require a deposit are never charged a cancellation fee.
• If unsafe weather, FAA restrictions or other conditions prevent required drone flights, the affected services may be rescheduled without penalty.
• If the property is not accessible or not ready when we arrive and a second visit is needed, a $75 return-trip fee may apply.
• We may reschedule when safety, weather or operations make a shoot impractical. You will not be penalized for a change we make.

Please send cancellation and rescheduling requests by phone, email or the contact form.

Delivery and revisions

Standard photography is generally delivered within 24 hours after the completed shoot. Social media reels are generally 48 to 72 hours, and longer cinematic videos 3 to 5 business days. For complex commercial and luxury projects we confirm the schedule when you book. We will tell you when your gallery is ready. One standard round of revisions is included; additional revisions are quoted.

Access, permission and aerial work

You are responsible for giving us access to the property and for having the right to authorize photography and aerial flights there. Drone work follows FAA rules and may be limited near airports or other restricted areas, and by weather and safety conditions.

Ownership and how you may use the work

Salt Air Media owns the copyright in the photos and video we create. When your invoice is paid in full, we give you a non-exclusive license to use the delivered work to market and sell the property or promote your business, including MLS and listing sites, your website and social media. You may not resell or sublicense it, or pass it to others for their own commercial use, without our written permission. We may show the work in our portfolio and marketing unless you ask us not to. A written agreement signed by both of us takes priority over this page.

Refunds

Deposit refunds follow the cancellation rules above. Once your final files have been released, payments are final and non-refundable, except where the law requires otherwise or where we choose to make an exception. If something isn’t right with your delivery, tell us and we will fix it: one standard round of revisions is included. If you believe a charge is a mistake, please contact us first so we can work it out with you before you dispute it with your bank. Card refunds that we do approve usually appear within 5 to 10 business days.

Your account and the portal

Please give accurate information and keep your password private. Invitation and sign-in links are personal to you. You may not try to get around watermarks or payment, access another person’s files or account, or use automated tools to copy content from the portal. We may suspend access to protect the portal or our clients.

Email and newsletters

We send account and service emails (confirmations, invoices, receipts, gallery notices) as part of our service. Our newsletter is optional and only sent if you opt in; you can unsubscribe at any time.

Limits of our responsibility

We work hard to deliver great results and to keep the portal available and secure, but the website and portal are provided “as is”. To the extent the law allows, our responsibility for any claim connected to a project is limited to the amount you paid us for that project, and we are not responsible for indirect or lost-profit losses.

Governing law

These terms are governed by the laws of the State of Alabama.

Changes and contact

We may update these terms; the date below shows when they last changed, and the version in force when you pay is the one that applies to that payment. Questions? Email GoSaltAirMedia@gmail.com or call 251-677-8570.